Saturday, November 27, 2021
Monday, November 22, 2021
CS875 Unit 5 DB 2 requires: design of a socio-technical fictional tech company called PeopleConnect Tech
The socio-technical system task requires designing a fictional technological company called PeopleConnect Technology (PeopleConnect Tech), which is a fictional technology company that will connect you to the world through the web and provides a combination of SSH, Telnet, Remote connect and multi-factor authentication, and will provide the user with Linux and PC like capabilities. As you connect to the web, the system will stay connected for users using the Graphical User Interface (GUI); and for users connecting through a Command-line interface (CLI), it will provide a shell-like interface, to connect and retrieve data from the web and other network system and will provide an option to disconnect, when the task(s) is completed.
The video
link will outline the design with some animations and a touch of Reggae music. Click
on the link below and select play to enjoy the animation.
This is a demo of the PeopleConnect Technology (PeopleConnect Tech) design
The scope and importance of the socio-technical system, think of social media
companies like Facebook (Meta) and Twitter, it is hard to isolate these
platforms because of the role they play in our lives. The features of
PeopleConnect Tech, the socio-technical system design will include hardware
uniqueness, software versatility and user-community oriented design and feature
contributions.
Components
-
·
Hardware: The hardware design will be used by
software developers and the end-user community for proof of concept and feature
validations and verifications
·
Software: The software and application will
use the hardware created by developers and user-community driven features, and will interact with the hardware
·
User community or users: Those
that interact with software and hardware; and will influence consumers of other
systems; best advertisement is gained from the different user experiences.
There are
some sociotechnical principles for managing the complexities of PeopleConnect
design:
·
Resilience and Adaptability of the system: Sociotechnical
design system prioritizes adaptability, the system will be adaptable to address
uncertainty with easy to modify features
·
Autonomous handling and agility: Design
responsibility is not solely placed on individual contributors, but will apply
socio-technical design principles which will focus on group or team design
adaptability, and communicate changes with the user community
·
Entire lifecycle tasks:
Project lifecycles are not managed by multiple teams but sociotechnical system
process that allows project management by a single team with the user community
input, this empowers and simplifies the decision-making process
·
Tasks are meaningful at all levels: Team(s)
have complete ownership of tasks from the beginning of the project to the end
of the project, and the project team controls closure.
Socio-technical system design benefits
Socio-technical system (STS) recognizes
system complexities built into the design and technology, users are able to
utilize the technology efficiently, and this minimizes the risk of missing
features in the system design, therefore, STSs have built-in design benefits
for the user community and for the company too; the built-in benefits
include:
·
Effective management of system challenges: The user community will
add to simplify the complexity of STSs, therefore giving the system developers the
ability to manage and respond effectively. The agility of the design will assist
the organization to respond to the user community needs
·
Self-regulation and quick error detection: Teams inside the STS
development community will monitor the system and can quickly identify and
recognize problems and correct the problem before the user community identifies
the problem
·
Responsibility and system trust: The system is
autonomous and assumes the responsibility of fixing the problem(s), and
supervises the system performance from the beginning to the end. The system is designed and trusted by our user community to handle user issues effectively.
Obstacles of sociotechnical systems that may be
discovered early in the process and corrected -
Generally, a Socio-technical system (STS) uses a distinct organizational structure with
considerable risks and opportunities. STS
for PeopleConnect Tech will minimize these risks and will be less
vulnerable due to built-in processes and protections that will avoid these
limitations (Whiteworth and Ahmad, 2011); typically, STS systems limitations
are,
The
limitation includes:
·
Blind Spot issues and limited system understanding: STS
offers a limited understanding of how different system layers interact with
each other, therefore, increasing the organization’s risks. STS effectiveness keys
on how layers interact
·
Wrong information: STS gives inaccurate
information; good information makes good business decision-making. Bad
information will enable you to act incorrectly based on information the leaders
of the organization may have
·
Challenges for human-machine interaction: Based
on human-machine systems’ interaction, with operators and users, user error may
occur without being detected and cause of the error may be difficult to detect
·
STS complexity can grow beyond organizational system
design: STS systems tend to grow faster than traditional
technologies and STS can become too complex for a company to manage until
change control is adopted
·
Uncontrolled behavior: Managers
or leaders may not have direct control of a sociotechnical system on how customers
respond to STS or the long-term viability of the STS design and improvements (Geels,
2004).
Therefore, in STS technology, some errors may be
impossible to prevent. Fortunately, how a company responds can identify and
help an organization to navigate these challenges effectively. Our STS design
will take into account these limitations.
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